Peter Roberts & Son Funeral Services are a proud member of The National Society of Allied & Independent Funeral Directors (SAIF) and subscribe to its current Code of Practice, a copy of which is available upon request. We aim to act in a professional manner and provide a courteous, sensitive and dignified service to you.
These include all arrangements in connection with the funeral including assistance and advice in matters relating to the Registration, collection, correlation and delivery of all necessary documentation to the relevant authorities, all matters appertaining to the funeral arrangements, attendance and services of all staff, care of the deceased and use of the Chapel of Rest, provision of our vehicles and funeral director on the day of the funeral.
Our estimate sets out the services we agree to supply to you. Our estimate is an indication of the charges likely to be incurred on the basis of the information and details we are aware of at the date of the estimate. While we make every effort to ensure the accuracy of the estimate, the charges may alter particularly where third parties change their rates or charges. We may not know the amount of third party charges in advance of the funeral; however we will give you a best estimate of such charges on the estimate. The actual amount of the charges will be detailed and shown in the final account. If you amend your instructions, we will require your written confirmation of changes; however we reserve the right to act on verbal instructions for changes in the absence of your written confirmation. We may need to make an additional charge in accordance with prices published in our current price list.
All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed. Although we endeavour to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfil our obligations to you on the date or time specified. Where this is the case we will attempt to contact you in advance and advise you of alternative arrangements.
Peter Roberts & Son Funeral Services operates a pricing policy in compliance with the Code of Practice of (SAIF). Our price list provides clients with a full and detailed explanation of our charges as required by the Code. In addition to our charges, third party charges must be paid to Doctors, Minister’s and Officiants, Cemetery or Cremation fees.When the funeral arrangements are complete, you will be given an estimate of all the charges incurred by the service you have requested. Where the total estimated account is deemed excessive you may be asked to make an interim payment.
You agree to indemnify us in full and hold us harmless from all expenses, fines and liabilities we may incur, directly or indirectly, on a full indemnity basis following any breach by you of any of your obligations under these Terms and Conditions. This means that you are liable to us for losses we incur because you do not comply with these Terms and Conditions or any regulations we ask you to adhere to. For example, we will charge you a reasonable administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents we may also recover the fees we incur from you. Further details regarding these fees are available on request. We may claim those losses from you at any time and, if we have to take legal action, we will ask the Court to make you pay our legal costs. Where you do not adhere to Government guidelines and advice, in relation to attendance at a funeral, and a fine is imposed upon the Company, you will be liable to us for that fine.
We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: failure of any sub-contractor, power failure, internet service provider failure, industrial action, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond our control.
GENERAL DATA PROTECTION REGULATON
In accordance with the Data Protection Act 2018, we respect the confidential nature of the information given to us and, where you provide us with personal data, we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services. In order to provide our services we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. You have the right to know what personal data we hold on your behalf and you can, by applying to us in writing, receive a copy of that data.
Your continuing instructions will amount to your continuing acceptance of these Terms and Conditions. Your instructions will not create any right enforceable by virtue of the Contracts (Rights of Third Parties Act 1999) by any person not identified as our client. If any of these terms are unenforceable as drafted it will not affect the enforceability of any other of these Terms and Conditions and if it would be enforceable if amended, it will be treated as so amended.Nothing in these terms restricts or limit our liability for death or personal injury. This agreement is subject to English Law. If you decide to commence legal action, you may do so, in any appropriate UK court.
We may recover (under clause 5) the cost of taking legal action to recover any outstanding balance. If, because of your circumstances, you have to make a claim for assistance from the Department of Work and Pensions, please note that stringent rules apply as to the amount of help available. Please talk to us, in confidence, for guidance.